Kuyuma is situated in the north of Turkey in the reservoir areas of the Black Sea coast close to the coastal town of Samsun. The power plant has an annual production of around 27 GWh with an installed capacity of 9.73 MW.

Two separate weirs in two valleys capture water from a 136km2 catchment area of the Kuyuma river. Subsequently, the water is channeled into a pressure pipe.

The high-pressure plant with two Pelton turbines has a net head of about 315m. 

Project Scheme

The hydro power plant is using the difference of the elevation between 1050 m (intake) and 732 m (power house). The scheme of the hydro power plant consists of following building elements:

  • 2 intake structures collecting the tributaries, which flow together into Kuyma river
    • Kuyma intake
    • Elmali intake
  • GRP Penstock from Kuyma intake to connection point (1.268,7 m) - with short tunnel (263,5 m)
  • GRP Penstock from Elmali intake to connection point (924,7 m)
  • GRP and steel Penstock from connection point to power house (5.660,7 m)
  • Power house
  • Tailwater channel

Studies & Reports

All studies, investigation and reports executed for the project are public available at the office of Kuyuma Elektrik Üretim. Meetings with Experts can be organized and they are principally always available for raised questions and explanations.

  • Environmental Impact Assessment (EIA), 2016, Cinar
  • Environmental and Social Action Monitoring Plan (ESAMP), 2017, Cinar
  • Biodiversity Action Plan, 2020, Prof. Duman/Prof. Ayas/Prof. Akbulut
  • Landscape Recovery Plan, 2020, Tuzkaya
  • Environmental and Social Impact Assessment of Transmission Line, 2019, ACE

Monitoring Program


Ecological flow monitoring:

  • Site visits and monitoring of DSI (General Directorate of State Hydraulic Works)
  • Online measurement of flow, water temperature and water level

Grievance Redress Mechanism

A Grievance Mechanism has been established for the project in order to ensure that all comments, suggestions and objections received from the nearby surrounding communities and facilities are dealt with appropriately and in a timely manner. Local communities have been informed about the grievance mechanism during meetings with muhtars and local people. All grievances are recorded, responded and resolved in a defined timeframe.

Grievance Redress Mechanism - Process


1. Identification of grievance over personal communication with Kuyuma Elektrik, phone, letter, during meeting, other. If the grievance is logged on a Grievance Form in Turkish, a witness will be present as the grievance is also translated into English for the database. The witness and Complainant will both sign the Grievance Form after they have confirmed the accuracy of the grievance. 

2. Grievance is recorded in the ‘Grievance Log’ (written and electronic) which will be held at Kuyuma Elektrik’s office (at the plant side). The significance of the grievance will be assessed using the criteria outlined in the following box.

  • Significance Criteria:

    • Level 1 complaint: A complaint that is isolated or ‘one-off’ (within a given reporting period - 1 years) and essentially local in nature.
    • Level 2 complaint: A complaint which is widespread and repeated (eg dust from construction vehicles).
    • Level 3 Complaint: A one-off complaint, or one which is widespread and/or repeated that, in addition, has resulted in a serious breach of Kuyuma Elektrik policies or law and/or has led to negative national/international media attention, or is judged to have the potential to generate negative comment from the media or other key stakeholders.

3. Grievance is recognized over a personal meeting, phone call, or letter as appropriate, with a target of 10 working days after submission (maximum time a complainant should wait for a response is 1 month). If the grievance is not well understood or if additional information is required, clarification should be sought from the complainant during this step.

4. The Grievance Manager (GM) is notified of Level 1, 2 or 3 grievances and the Managing Director is notified of all Level 3 grievances. The Managing Director will, as appropriate, support the GM in deciding who should deal with the grievance, and determine whether additional support into the response is necessary.

5. The GO delegates the grievance via e-mail to relevant office(s)/ personnel to ensure an effective response is developed e.g. HR, Kuyuma Elektrik Project Manager; Contractors etc.

6. A response is developed by the delegated team and GO, with input from Managing Director and others, as necessary.

7. The response is signed-off by the Managing Director for level 3 grievances, the GO for Level 2 and Level 1 grievances. The sign-off may be a signature on the grievance log or an e-mail which indicates agreement, which should be filed by the GO and referred to in the grievance log.

8. Communication of the response should be carefully coordinated. The GO ensures that an approach to communicating the response is agreed and implemented. 

9. Record the response of the complainant to help assess whether the grievance is closed or whether further action is needed. The GO should use appropriate communication channels, most likely telephone or face to face meeting, to confirm whether the complainant has understood and is satisfied with the response. The complainant’s response should be recorded in the grievance log.

10. Close the grievance with sign-off from the GO. The GO assesses whether a grievance can be closed or whether further attention is required. If further attention is required the GO should returnto Step 2 to re-assess the grievance. Once the GO has assessed whether the grievance can be closed, he will sign off or seek agreement from Managing Director for level 3 grievances, toapprove closure of the grievance. The agreement may be a signature on the grievance log or an equivalent e-mail, which should be filed by the GO and referred to in the grievance log.

Grievance Redress Mechanism - Reporting & Awareness Raising

You can raise a complaint or concern with KUYUMA if You believe that the project has had or is having a negative effect on your household.

Example of grievances could include, but are not limited to:

  • Consequences of the project activities negatively influencing your everyday life;
  • Negative effects on a person, household or community group (e.g. financial loss, loss of resource, physical harm);
  • Criminal activity;
  • Financial malpractice, impropriety;
  • Attempts to conceal any of the above

You can report a grievance to us by:

  • Contacting KUYUMA in person, through E-Mail or the phone: